Helping medical systems at a breaking point heal their internal fractures and find a sustainable way forward that benefits everyone.
Our country’s healthcare is unraveling before our eyes.
Patients are sadly losing trust in their doctors. They no longer see them as their best advocates. Physicians and nurses are emotionally spent, disengaged, retiring or changing vocations entirely while at the peak of their years. Administrators are struggling to stop the high turnover rate and keep everybody happy while dealing with a growing list of problems. Chief Medical Officers face the impossible task of trying to meet the often conflicting demands of the hospital and their medical staff.
Physicians’ burnout, mental health issues, and shortages are becoming a major part of our health care crisis. Patients are getting caught in the middle and struggling to receive care.
This is not just a structural crisis. It is an existential one.
All involved stand to lose.
There is a way to stop the blame game, the burnout, the frustration, and make your hospital the place where both doctors and patients want to be.
WHAT’S POSSIBLE
Through a compassionate yet practical approach, I can help you heal your hospital’s internal conflicts and make it better equipped to deal with external pressures.
Prevent physicians’ burnout and increase retention rates
Help your medical personnel become more resilient, more hopeful, and better able to navigate current and future challenges
Improve patients’ trust and satisfaction with their medical team
Increase your hospital’s ability to attract highly qualified medical professionals
Turn in-fighting and conflict into mutual understanding
Generate concrete, outside-the-box solutions to your current problems that get buy-in from all involved
WHAT’S MISSING
As I talk to more and more hospital leaders, doctors, and CMOs – many on the verge of tears - one thing is clear. Among the chaos of insurance claims, billing codes, economic pressures, and technological streamlining, we have lost the ability to listen to each other’s experiences and needs, and truly connect with the patients.
We have lost sight of the humanity and compassion that are foundational to the healing profession and must drive the rebuilding of our medical systems.
We need to start putting the sacred relationship between doctors and patients back at the center of healthcare, and every decision we make. And stop treating it like a transaction.
It is not hard. It doesn’t take much time. And it makes a big difference.
A POSITIVE DOMINO EFFECT
Giving physicians the ability to form a deeper bond with patients allows them to keep enjoying what they do, even through the worst parts of the job.
It prevents exhaustion and boosts performance. It makes patients feel heard and understood, which positively impacts how they view the care they receive and can even influence treatment outcomes. The hospital’s reputation improves.
Everyone benefits.
MY EXPERIENCE
In my 40 years’ career as a cardiologist, I allowed myself to get invested in my patients’ healing journeys beyond the impersonal nature of medical charts, treatment prescriptions, and clinical rotations.
It’s what kept my sanity, hope, and passion alive even as I saw the system fail me and them.
It’s what makes the daughter of the first patient I lost 50 years ago still reach out to me. She never forgot how I would take the time to stop and see how she was doing as a 19-year-old faced with the loss of her mother.
It’s what helps the physicians I have mentored over the last 20 years continue to find joy and drive in their calling while their colleagues give up and walk away.